One platform. Every surface.
Fahmix AI launches as a complete product, not an MVP. No phased cut-down scope â every capability below is day-one production. Here's what you get.
Multilingual agents
A supervisor that routes to Billing, Sales, Returns, Technical, and Support specialists â fluent across 50+ languages.
- Native Banglish, Hinglish & Arabic
- Honorific-aware tone
- Per-tenant persona & prompts
Voice agent
Real-time voice-to-voice over the phone with sub-500ms time-to-first-audio and graceful cascade fallback.
- Inbound & outbound calling
- Bangla numeral pronunciation
- Live barge-in & turn-taking
Omnichannel
One brain across every surface your customers already use â no separate bots to maintain.
- Web widget & in-app SDK
- WhatsApp, Messenger, Telegram
- Email, SMS & Slack
Knowledge & RAG
Hybrid retrieval over your docs with inline citations so answers are grounded, not guessed.
- pgvector + full-text hybrid
- Auto-KB from resolved chats
- Citation-by-default
Agentic actions
The agent doesn't just talk â it does. Refunds, address changes, and order lookups behind a risk-tiered approval matrix.
- Per-action risk tiers
- Step-up auth on high-stakes
- Full action catalog & audit
Guardrails
A five-stage pipeline on input, retrieval, tool-call, output, and post-action â refuse-confidently by default.
- Prompt-injection defense
- PII redaction & DLP
- Output secret scanning
Outcome billing
Pay only for Resolved Outcome Units that clear a strict quality bar. Automatic clawbacks on reopen or bad CSAT.
- 24h assume · 72h reopen
- 7-day CSAT gate
- Self-serve dispute & evidence
MCP-native
Both a server and a client. Expose Fahmix AI to Claude/ChatGPT, and connect your Notion, Salesforce, Zendesk, and more.
- OAuth 2.1 + DCR + PKCE
- Cloudflare AI Gateway
- Per-tenant tool routing
Commerce & sales
Turn support into revenue â product sync, carts, lead scoring, nurture, and agentic checkout.
- Shopify / WooCommerce sync
- Lead scoring & attribution
- Abandoned-cart recovery
Compliance & trust
Regulatory primitives in the data model â disclosure, consent, residency, and a tamper-evident audit chain.
- EU AI Act Art. 26 & 50
- GDPR / DSAR self-serve
- Per-region data pinning
Observability & evals
See every trace, score every conversation, and gate releases on quality before they reach customers.
- OTLP traces to Langfuse
- LLM-as-judge sampling
- DeepEval CI merge gates
Analytics & insight
Know what's working â resolution trends, sentiment, topics, knowledge gaps, and failed-conversation root cause.
- Resolution & CSAT trends
- Knowledge-gap detection
- Root-cause analysis