Most support tools charge by the seat or the message. Both meter activity, not value â you pay whether or not the customer's problem actually got solved.
The Resolved Outcome Unit
A ROU is the atomic unit of value: one customer issue, actually resolved. We only count it after it clears a strict bar.
- At least two turns of real conversation
- Confidence above the floor
- No reopen within 72 hours
- A 7-day CSAT that isn't negative
A platform confident in its quality can afford to only charge when it resolves something.
It keeps us honest. Our revenue is your resolution rate â so every guardrail, every eval, every dialect improvement we ship is in service of the same number you care about.